The interface changed twice in a year and retraining staff is a cost, and adding employees to payroll pushes the monthly cost up faster than expected. VAT returns submit cleanly and the MTD side has never given us trouble, which is about the only positive.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
The interface changed twice in a year and retraining staff is a cost.
Ease of use
3.0
Value for money
2.0
Customer service
3.0
Functionality
2.0
Used for 1-2 years10 found this helpful
J
Jodie Ainsley
Finance manager · 51-200 employees · Marketing and advertising
LinkedIn verifiedUnited Kingdom
2.0
4 Aug 2026
Reliable, if not exciting
Receipt capture is metered and 30 a month goes quickly in a busy period, and the interface changed twice in a year and retraining staff is a cost. Having payroll included saved us a second subscription entirely, which is about the only positive.
Pros
Having payroll included saved us a second subscription entirely.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
2.0
Value for money
1.0
Customer service
2.0
Functionality
2.0
Used for 2+ years9 found this helpful
C
Christopher Colquhoun
Finance business partner · 1000+ employees · IT services
LinkedIn verifiedUnited Kingdom
5.0
28 Jul 2026
Works, with caveats on the entry tier
Support answered the phone in under five minutes at year end. The cash flow forecast is genuinely useful for planning payment runs.
Pros
Support answered the phone in under five minutes at year end.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years33 found this helpful
O
Owen Halliwell
Office manager · 1-10 employees · Retail
LinkedIn verifiedUnited Kingdom
5.0
27 Jul 2026
Payroll being included changed the maths
VAT returns submit cleanly and the MTD side has never given us trouble. The cash flow forecast is genuinely useful for planning payment runs.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months3 found this helpful
N
Nicola Trelawny
Finance manager · 51-200 employees · Logistics and transport
LinkedIn verifiedUnited Kingdom
3.0
27 Jul 2026
Good value once you are on Standard
Mixed. Copilot flagged a duplicate supplier invoice before we paid it, but receipt capture is metered and 30 a month goes quickly in a busy period.
Pros
Copilot flagged a duplicate supplier invoice before we paid it.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months26 found this helpful
G
Gareth Wexford
Practice manager · 1-10 employees · Healthcare
United Kingdom
5.0
22 Jul 2026
Fine for our size
VAT returns submit cleanly and the MTD side has never given us trouble. Copilot flagged a duplicate supplier invoice before we paid it.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
Receipt capture is metered and 30 a month goes quickly in a busy period.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months23 found this helpful
S
Stephen Whitfield
Director · 11-50 employees · Fitness and leisure
LinkedIn verifiedUnited Kingdom
2.0
11 Jul 2026
Fine for our size
Adding employees to payroll pushes the monthly cost up faster than expected, and the Start tier is too limited, you end up on Standard almost immediately. VAT returns submit cleanly and the MTD side has never given us trouble, which is about the only positive.
Pros
VAT returns submit cleanly and the MTD side has never given us trouble.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
1.0
Used for 6-12 months31 found this helpful
A
Alan Ellery
Bookkeeper · 11-50 employees · Property and lettings
LinkedIn verifiedUnited Kingdom
4.0
3 Jul 2026
Reliable, if not exciting
Bank reconciliation is quick once the rules learn your suppliers, and support answered the phone in under five minutes at year end. Some of the AI features feel half finished, but we live with it.
Pros
Bank reconciliation is quick once the rules learn your suppliers.
Cons
Some of the AI features feel half finished.
Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 6-12 months34 found this helpful
A
Amy Holloway
Practice manager · 1-10 employees · Veterinary
United Kingdom
5.0
17 Jun 2026
Better than the last one we used
Having payroll included saved us a second subscription entirely, and CIS deductions calculate correctly, which the last package got wrong twice. No complaints so far.
Pros
Having payroll included saved us a second subscription entirely.
Cons
Reporting is fine until you want something custom, then it is export to Excel.
Adding employees to payroll pushes the monthly cost up faster than expected, and receipt capture is metered and 30 a month goes quickly in a busy period. Moving from spreadsheets took a weekend and the import worked, which is about the only positive.
Pros
Moving from spreadsheets took a weekend and the import worked.
Cons
Adding employees to payroll pushes the monthly cost up faster than expected.
