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Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Daniel Begum

Group financial controller · 501-1000 employees · Fitness and leisure

United Kingdom
5.0

3 Aug 2026

Affordable and easy

The automation handles the routine follow ups for us. Per seat pricing is clear and affordable at our size.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months

David Kowalski

Director · 11-50 employees · Healthcare

LinkedIn verifiedUnited Kingdom
5.0

1 Aug 2026

The pipeline view sells it

We were up and running properly within a day, no consultant, and per seat pricing is clear and affordable at our size. No complaints so far.

Pros

We were up and running properly within a day, no consultant.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 2+ years9 found this helpful

Bethany Hargreaves

Sole trader · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
3.0

26 Jul 2026

Affordable and easy

Mixed. The pipeline view means reps always know what to do next, but the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 6-12 months15 found this helpful

David Ferreira

Management accountant · 201-500 employees · Hospitality

United Kingdom
4.0

23 Jul 2026

Great for pure sales

Per seat pricing is clear and affordable at our size, and adoption is high because it does not treat salespeople as data clerks. The cheapest tier is basic, most of us are on the middle ones, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years39 found this helpful

Amy Halliwell

Practice manager · 1-10 employees · Engineering

United Kingdom
5.0

22 Jul 2026

Up and running in a day

Per seat pricing is clear and affordable at our size, and the pipeline view means reps always know what to do next. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years35 found this helpful

Stephen Baptiste

Management accountant · 51-200 employees · Property and lettings

United Kingdom
1.0

22 Jul 2026

Up and running in a day

The cheapest tier is basic, most of us are on the middle ones. It is sales only, marketing and service need other tools. Looking at alternatives.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
1.0
Value for money
2.0
Customer service
1.0
Functionality
1.0
Used for 2+ years25 found this helpful

Zoe Dunmore

Payroll manager · 51-200 employees · Hospitality

United Kingdom
4.0

15 Jul 2026

Affordable and easy

Per seat pricing is clear and affordable at our size, and adoption is high because it does not treat salespeople as data clerks. The add ons stack up in cost once you want more, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
5.0
Used for Less than 6 months36 found this helpful

Sophie Ashworth

Office manager · 1-10 employees · IT services

United Kingdom
5.0

14 Jul 2026

Up and running in a day

The pipeline view means reps always know what to do next. Per seat pricing is clear and affordable at our size.

Pros

The pipeline view means reps always know what to do next.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 2+ years14 found this helpful

Ian Ainsley

Financial controller · 201-500 employees · Wholesale

United Kingdom
5.0

8 Jul 2026

The pipeline view sells it

The pipeline view means reps always know what to do next. Adoption is high because it does not treat salespeople as data clerks.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 1-2 years11 found this helpful

Richard Baptiste

Finance manager · 51-200 employees · Charity and non-profit

United Kingdom
5.0

6 Jul 2026

The pipeline view sells it

Per seat pricing is clear and affordable at our size, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years1 found this helpful