Zoho CRM vs Pipedrive
Verified ratings, real UK pricing and the compliance detail, weighed side by side — with a written verdict at the end.
Zoho CRM
CRM Software
- United Kingdom
- Ireland
- United States
- India
- Australia
- Phone
- Live Chat
- Knowledge Base
- Forum
Pipedrive
CRM Software
- United Kingdom
- Ireland
- United States
- Estonia
- Germany
- Live Chat
- Knowledge Base
- Forum
Evenly matched on verified reviews — 4.0 against 4.0. Price and fit will decide this one, not the score.
The short version
What each one costs and how each one rates, side by side. Only the rows where leading means something are marked; vendor and availability are in the overview above.
| Detail | Zoho CRM | Pipedrive |
|---|---|---|
| What it costs | ||
| Starting priceLowest paid tier, excluding VAT | £12/user/month | £14/user/month |
| Free version | YesYes | NoNo |
| Free trial | YesYes | YesYes |
| How it rates | ||
| Overall ratingMean of verified Assaylist reviews | 4.0 | 4.0 |
| Verified reviewsVolume is evidence, not a score — this row is not a contest | 248 reviews | 228 reviews |
Highlighted where one clearly leads. Rows without a highlight are not a contest.
How reviewers score them
Across the four dimensions we ask every reviewer about — and, below, the star split each average is built from.
- Zoho CRM
- Pipedrive
| Dimension | Zoho CRM | Pipedrive | Gap |
|---|---|---|---|
| Ease of use | 4.0 | 3.9 | 0.1 to Zoho CRM |
| Value for money | 4.1 | 3.9 | 0.2 to Zoho CRM |
| Customer support | 3.9 | 3.9 | Level |
| Functionality | 3.9 | 3.9 | Level |
What each average is made of
Two products can share an average and not share a reputation. These bars show the star split behind each score.
| Product | 5 star | 4 star | 3 star | 2 star | 1 star |
|---|---|---|---|---|---|
| Zoho CRM | 44% (108 reviews) | 31% (77 reviews) | 15% (37 reviews) | 8% (19 reviews) | 3% (7 reviews) |
| Pipedrive | 43% (97 reviews) | 31% (70 reviews) | 18% (40 reviews) | 4% (10 reviews) | 5% (11 reviews) |
Feature by feature
Everything either vendor publishes, split into what separates them and what they share.
- Both products
- 316%
- Only Zoho CRM
- 842%
- Only Pipedrive
- 842%
19 features listed across both products.
What only one of them does
Zoho CRM
8- AI sales assistant
- Analytics and dashboards
- Blueprint process builder
- Custom modules and fields
+ 4 more in the table below
Pipedrive
8- Activity reminders
- Deal and contact management
- Email sync and tracking
- Goal tracking
+ 4 more in the table below
Showing 19 of 19 features
| Detail | Zoho CRM | Pipedrive |
|---|---|---|
| Where they differ · 16 | ||
| AI sales assistant | YesYes | NoNo |
| Analytics and dashboards | YesYes | NoNo |
| Blueprint process builder | YesYes | NoNo |
| Custom modules and fields | YesYes | NoNo |
| Email and telephony integration | YesYes | NoNo |
| Inventory management | YesYes | NoNo |
| Lead and contact management | YesYes | NoNo |
| Sales pipeline | YesYes | NoNo |
| Activity reminders | NoNo | YesYes |
| Deal and contact management | NoNo | YesYes |
| Email sync and tracking | NoNo | YesYes |
| Goal tracking | NoNo | YesYes |
| Products catalogue | NoNo | YesYes |
| Reporting and dashboards | NoNo | YesYes |
| Sales forecasting | NoNo | YesYes |
| Visual sales pipeline | NoNo | YesYes |
| Where they match · 3 | ||
| Mobile app | YesYes | YesYes |
| Web forms | YesYes | YesYes |
| Workflow automation | YesYes | YesYes |
A dash means the vendor has not published a feature list — which is not the same as the feature being unavailable.
How they handle UK obligations
Checked against the vendor's own documentation or HMRC's published list. A dash means we have not verified it — never that it is missing.
| Detail | Zoho CRM | Pipedrive |
|---|---|---|
| Verified against vendor documentation | ||
| Data residency | United Kingdom or EU data centres | EU hosting |
What each tier costs
Both line-ups on one ladder, so the middle tier on one side sits next to the middle tier on the other.
Zoho CRM
Pipedrive
Free
FreeLower
- Up to 3 users
- Leads and contacts
- Basic automation
Lite
£14/user/month
- Visual pipeline
- Deal and contact management
- Email sync
Standard
£12/user/monthLower
- Workflow rules
- Custom fields
- Reports and dashboards
Growth
£34/user/month
- Automation
- Products catalogue
- Everything in Lite
Professional
£20/user/monthLower
- Inventory management
- Advanced automation
- Everything in Standard
Premium
£49/user/month
- Forecasting
- Team management
- Everything in Growth
Rungs are matched by position in each vendor’s own line-up, not by what the tiers include — an entry plan on one side may cover more than the other. Prices exclude VAT unless stated, and per-seat plans are quoted per seat. Always confirm on the vendor’s own site.
Which should you choose?
Two answers, because there are two right ones depending on what you need.
Choose Zoho CRM if
- It costs less to get started — £12/user/month against £14/user/month.
- There is a free tier you can stay on, which Pipedrive does not offer.
- It lists 8 features Pipedrive does not, including ai sales assistant.
Choose Pipedrive if
- It lists 8 features Zoho CRM does not, including activity reminders.
On verified Assaylist reviews, Zoho CRM currently rates 4.0 against 4.0 for Pipedrive. That gap is not the whole story: Zoho CRM starts at £12/user/month and Pipedrive at £14/user/month, so the right answer depends on the tier you actually need and on which one handles your UK obligations. Read both profiles before you commit, and confirm current pricing on the vendor's own site.
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