Zoho CRM vs Capsule CRM
Verified ratings, real UK pricing and the compliance detail, weighed side by side — with a written verdict at the end.
Zoho CRM
CRM Software
- United Kingdom
- Ireland
- United States
- India
- Australia
- Phone
- Live Chat
- Knowledge Base
- Forum
Capsule CRM
CRM Software
- United Kingdom
- Knowledge Base
- Forum
Evenly matched on verified reviews — 4.0 against 4.0. Price and fit will decide this one, not the score.
The short version
What each one costs and how each one rates, side by side. Only the rows where leading means something are marked; vendor and availability are in the overview above.
| Detail | Zoho CRM | Capsule CRM |
|---|---|---|
| What it costs | ||
| Starting priceLowest paid tier, excluding VAT | £12/user/month | £14/user/month |
| Free version | YesYes | YesYes |
| Free trial | YesYes | YesYes |
| How it rates | ||
| Overall ratingMean of verified Assaylist reviews | 4.0 | 4.0 |
| Verified reviewsVolume is evidence, not a score — this row is not a contest | 248 reviews | 286 reviews |
Highlighted where one clearly leads. Rows without a highlight are not a contest.
How reviewers score them
Across the four dimensions we ask every reviewer about — and, below, the star split each average is built from.
- Zoho CRM
- Capsule CRM
| Dimension | Zoho CRM | Capsule CRM | Gap |
|---|---|---|---|
| Ease of use | 4.0 | 3.9 | 0.1 to Zoho CRM |
| Value for money | 4.1 | 3.9 | 0.2 to Zoho CRM |
| Customer support | 3.9 | 3.8 | 0.1 to Zoho CRM |
| Functionality | 3.9 | 3.9 | Level |
What each average is made of
Two products can share an average and not share a reputation. These bars show the star split behind each score.
| Product | 5 star | 4 star | 3 star | 2 star | 1 star |
|---|---|---|---|---|---|
| Zoho CRM | 44% (108 reviews) | 31% (77 reviews) | 15% (37 reviews) | 8% (19 reviews) | 3% (7 reviews) |
| Capsule CRM | 41% (118 reviews) | 32% (92 reviews) | 13% (36 reviews) | 9% (25 reviews) | 5% (15 reviews) |
Feature by feature
Everything either vendor publishes, split into what separates them and what they share.
- Both products
- 317%
- Only Zoho CRM
- 844%
- Only Capsule CRM
- 739%
18 features listed across both products.
What only one of them does
Zoho CRM
8- AI sales assistant
- Analytics and dashboards
- Blueprint process builder
- Custom modules and fields
+ 4 more in the table below
Capsule CRM
7- Accounting integrations
- Contact management
- Custom fields
- Email templates
+ 3 more in the table below
Showing 18 of 18 features
| Detail | Zoho CRM | Capsule CRM |
|---|---|---|
| Where they differ · 15 | ||
| AI sales assistant | YesYes | NoNo |
| Analytics and dashboards | YesYes | NoNo |
| Blueprint process builder | YesYes | NoNo |
| Custom modules and fields | YesYes | NoNo |
| Email and telephony integration | YesYes | NoNo |
| Inventory management | YesYes | NoNo |
| Lead and contact management | YesYes | NoNo |
| Web forms | YesYes | NoNo |
| Accounting integrations | NoNo | YesYes |
| Contact management | NoNo | YesYes |
| Custom fields | NoNo | YesYes |
| Email templates | NoNo | YesYes |
| Reporting | NoNo | YesYes |
| Task and calendar management | NoNo | YesYes |
| Team collaboration | NoNo | YesYes |
| Where they match · 3 | ||
| Mobile app | YesYes | YesYes |
| Sales pipeline | YesYes | YesYes |
| Workflow automation | YesYes | YesYes |
A dash means the vendor has not published a feature list — which is not the same as the feature being unavailable.
How they handle UK obligations
Checked against the vendor's own documentation or HMRC's published list. A dash means we have not verified it — never that it is missing.
| Detail | Zoho CRM | Capsule CRM |
|---|---|---|
| Verified against vendor documentation | ||
| Data residency | United Kingdom or EU data centres | United Kingdom |
| UK-based support | Not stated | UK support team |
What each tier costs
Both line-ups on one ladder, so the middle tier on one side sits next to the middle tier on the other.
Zoho CRM
Capsule CRM
Free
Free
- Up to 3 users
- Leads and contacts
- Basic automation
Free
Free
- 2 users
- 250 contacts
- Contact and pipeline management
Standard
£12/user/monthLower
- Workflow rules
- Custom fields
- Reports and dashboards
Starter
£14/user/month
- 30,000 contacts
- Email templates
- Everything in Free
Professional
£20/user/monthLower
- Inventory management
- Advanced automation
- Everything in Standard
Growth
£27/user/month
- Advanced sales tools
- Workflow automation
- Reporting
Rungs are matched by position in each vendor’s own line-up, not by what the tiers include — an entry plan on one side may cover more than the other. Prices exclude VAT unless stated, and per-seat plans are quoted per seat. Always confirm on the vendor’s own site.
Which should you choose?
Two answers, because there are two right ones depending on what you need.
Choose Zoho CRM if
- It costs less to get started — £12/user/month against £14/user/month.
- It lists 8 features Capsule CRM does not, including ai sales assistant.
Choose Capsule CRM if
- It lists 7 features Zoho CRM does not, including accounting integrations.
- It covers more of the UK obligations we check — 2 of them against 1.
On verified Assaylist reviews, Zoho CRM currently rates 4.0 against 4.0 for Capsule CRM. That gap is not the whole story: Zoho CRM starts at £12/user/month and Capsule CRM at £14/user/month, so the right answer depends on the tier you actually need and on which one handles your UK obligations. Read both profiles before you commit, and confirm current pricing on the vendor's own site.
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