The pay run just happens and we approve it. Only real gripe is that you give up some direct control by outsourcing.
Pros
The pay run just happens and we approve it.
Cons
You give up some direct control by outsourcing.
Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years34 found this helpful
E
Emma Ferreira
HR manager · 51-200 employees · Logistics and transport
United Kingdom
4.0
26 Jul 2026
Takes the stress away
The pay run just happens and we approve it. Only real gripe is that a managed service costs more than running it yourself.
Pros
The pay run just happens and we approve it.
Cons
A managed service costs more than running it yourself.
Ease of use
4.0
Value for money
5.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years27 found this helpful
D
Daniel Nasir
Finance director · 501-1000 employees · Property and lettings
LinkedIn verifiedUnited Kingdom
4.0
23 Jul 2026
Reliable managed service
They deal with HMRC so we never have to, and the pay run just happens and we approve it. The software itself is less slick than the modern cloud tools, but we live with it.
Pros
They deal with HMRC so we never have to.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
5.0
Value for money
3.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months23 found this helpful
C
Charlotte Marsden
Owner · 1-10 employees · Retail
LinkedIn verifiedUnited Kingdom
5.0
22 Jul 2026
The advice line earns its keep
They deal with HMRC so we never have to, and the employment law advice has saved us more than the fee twice now. No complaints so far.
Pros
They deal with HMRC so we never have to.
Cons
Changes go through the bureau rather than being instant.
Ease of use
4.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 2+ years15 found this helpful
B
Bethany Quinn
Founder · 1-10 employees · Marketing and advertising
United Kingdom
2.0
5 Jul 2026
Reliable managed service
You give up some direct control by outsourcing, and a managed service costs more than running it yourself. The employment law advice has saved us more than the fee twice now, which is about the only positive.
Pros
The employment law advice has saved us more than the fee twice now.
Cons
You give up some direct control by outsourcing.
Ease of use
2.0
Value for money
3.0
Customer service
2.0
Functionality
2.0
Used for 2+ years2 found this helpful
I
Ian Holloway
Office manager · 1-10 employees · Hospitality
United Kingdom
3.0
29 Jun 2026
The advice line earns its keep
The employment law advice has saved us more than the fee twice now. That said, the software itself is less slick than the modern cloud tools and you give up some direct control by outsourcing.
Pros
The employment law advice has saved us more than the fee twice now.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 2+ years4 found this helpful
R
Rachel Ellery
Finance manager · 51-200 employees · Food and beverage
United Kingdom
4.0
28 Jun 2026
Worth it to not think about payroll
They deal with HMRC so we never have to, and handing payroll over entirely was the best decision we made. A managed service costs more than running it yourself, but we live with it.
Pros
They deal with HMRC so we never have to.
Cons
A managed service costs more than running it yourself.
Ease of use
5.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for Less than 6 months3 found this helpful
F
Fiona Devlin
Director · 11-50 employees · Logistics and transport
United Kingdom
5.0
28 Jun 2026
Worth it to not think about payroll
Decades of bureau experience shows in how little goes wrong, and handing payroll over entirely was the best decision we made. No complaints so far.
Pros
Decades of bureau experience shows in how little goes wrong.
Cons
You give up some direct control by outsourcing.
Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years28 found this helpful
P
Paul Sinclair
Director · 1-10 employees · Hospitality
LinkedIn verifiedUnited Kingdom
5.0
25 Jun 2026
Worth it to not think about payroll
They deal with HMRC so we never have to, and the employment law advice has saved us more than the fee twice now. No complaints so far.
Pros
They deal with HMRC so we never have to.
Cons
The software itself is less slick than the modern cloud tools.
Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months7 found this helpful
D
David Okonkwo
Payroll manager · 51-200 employees · Accounting
United Kingdom
2.0
23 Jun 2026
Takes the stress away
A managed service costs more than running it yourself, and you give up some direct control by outsourcing. They deal with HMRC so we never have to, which is about the only positive.
Pros
They deal with HMRC so we never have to.
Cons
A managed service costs more than running it yourself.