Salesforce Sales Cloud vs Pipedrive
Verified ratings, real UK pricing and the compliance detail, weighed side by side — with a written verdict at the end.
Salesforce Sales Cloud
CRM Software
- United Kingdom
- Ireland
- United States
- Australia
- Germany
- Phone
- Knowledge Base
- Forum
Pipedrive
CRM Software
- United Kingdom
- Ireland
- United States
- Estonia
- Germany
- Live Chat
- Knowledge Base
- Forum
Evenly matched on verified reviews — 4.1 against 4.0. Price and fit will decide this one, not the score.
The short version
What each one costs and how each one rates, side by side. Only the rows where leading means something are marked; vendor and availability are in the overview above.
| Detail | Salesforce Sales Cloud | Pipedrive |
|---|---|---|
| What it costs | ||
| Starting priceLowest paid tier, excluding VAT | £20/user/month | £14/user/month |
| Free version | NoNo | NoNo |
| Free trial | YesYes | YesYes |
| How it rates | ||
| Overall ratingMean of verified Assaylist reviews | 4.1 | 4.0 |
| Verified reviewsVolume is evidence, not a score — this row is not a contest | 232 reviews | 228 reviews |
Highlighted where one clearly leads. Rows without a highlight are not a contest.
How reviewers score them
Across the four dimensions we ask every reviewer about — and, below, the star split each average is built from.
- Salesforce Sales Cloud
- Pipedrive
| Dimension | Salesforce Sales Cloud | Pipedrive | Gap |
|---|---|---|---|
| Ease of use | 4.0 | 3.9 | 0.1 to Salesforce Sales Cloud |
| Value for money | 3.9 | 3.9 | Level |
| Customer support | 4.0 | 3.9 | 0.1 to Salesforce Sales Cloud |
| Functionality | 3.9 | 3.9 | Level |
What each average is made of
Two products can share an average and not share a reputation. These bars show the star split behind each score.
| Product | 5 star | 4 star | 3 star | 2 star | 1 star |
|---|---|---|---|---|---|
| Salesforce Sales Cloud | 44% (101 reviews) | 31% (73 reviews) | 15% (35 reviews) | 6% (15 reviews) | 3% (8 reviews) |
| Pipedrive | 43% (97 reviews) | 31% (70 reviews) | 18% (40 reviews) | 4% (10 reviews) | 5% (11 reviews) |
Feature by feature
Everything either vendor publishes, split into what separates them and what they share.
- Both products
- 210%
- Only Salesforce Sales Cloud
- 945%
- Only Pipedrive
- 945%
20 features listed across both products.
What only one of them does
Salesforce Sales Cloud
9- Advanced reporting and analytics
- AI features on higher tiers
- API access
- AppExchange marketplace
+ 5 more in the table below
Pipedrive
9- Activity reminders
- Deal and contact management
- Email sync and tracking
- Goal tracking
+ 5 more in the table below
Showing 20 of 20 features
| Detail | Salesforce Sales Cloud | Pipedrive |
|---|---|---|
| Where they differ · 18 | ||
| Advanced reporting and analytics | YesYes | NoNo |
| AI features on higher tiers | YesYes | NoNo |
| API access | YesYes | NoNo |
| AppExchange marketplace | YesYes | NoNo |
| Automation and process builder | YesYes | NoNo |
| Custom application development | YesYes | NoNo |
| Highly configurable objects and workflows | YesYes | NoNo |
| Lead and opportunity management | YesYes | NoNo |
| Territory management | YesYes | NoNo |
| Activity reminders | NoNo | YesYes |
| Deal and contact management | NoNo | YesYes |
| Email sync and tracking | NoNo | YesYes |
| Goal tracking | NoNo | YesYes |
| Products catalogue | NoNo | YesYes |
| Reporting and dashboards | NoNo | YesYes |
| Visual sales pipeline | NoNo | YesYes |
| Web forms | NoNo | YesYes |
| Workflow automation | NoNo | YesYes |
| Where they match · 2 | ||
| Mobile app | YesYes | YesYes |
| Sales forecasting | YesYes | YesYes |
A dash means the vendor has not published a feature list — which is not the same as the feature being unavailable.
How they handle UK obligations
Checked against the vendor's own documentation or HMRC's published list. A dash means we have not verified it — never that it is missing.
| Detail | Salesforce Sales Cloud | Pipedrive |
|---|---|---|
| Verified against vendor documentation | ||
| Data residency | United Kingdom or EU hosting available | EU hosting |
What each tier costs
Both line-ups on one ladder, so the middle tier on one side sits next to the middle tier on the other.
Salesforce Sales Cloud
Pipedrive
Starter Suite
£20/user/month
- Core CRM
- Email integration
- Simple automation
Lite
£14/user/monthLower
- Visual pipeline
- Deal and contact management
- Email sync
Pro Suite
£80/user/month
- Greater customisation
- Forecasting
- Everything in Starter
Growth
£34/user/monthLower
- Automation
- Products catalogue
- Everything in Lite
Enterprise
£135/user/month
- Advanced automation
- Deep customisation
- API access
Premium
£49/user/monthLower
- Forecasting
- Team management
- Everything in Growth
Rungs are matched by position in each vendor’s own line-up, not by what the tiers include — an entry plan on one side may cover more than the other. Prices exclude VAT unless stated, and per-seat plans are quoted per seat. Always confirm on the vendor’s own site.
Which should you choose?
Two answers, because there are two right ones depending on what you need.
Choose Salesforce Sales Cloud if
- It lists 9 features Pipedrive does not, including advanced reporting and analytics.
Choose Pipedrive if
- It costs less to get started — £14/user/month against £20/user/month.
- It lists 9 features Salesforce Sales Cloud does not, including activity reminders.
On verified Assaylist reviews, Salesforce Sales Cloud currently rates 4.1 against 4.0 for Pipedrive. That gap is not the whole story: Salesforce Sales Cloud starts at £20/user/month and Pipedrive at £14/user/month, so the right answer depends on the tier you actually need and on which one handles your UK obligations. Read both profiles before you commit, and confirm current pricing on the vendor's own site.
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