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FreshBooks

Verified listing

Invoicing first accounting built for freelancers, agencies and service businesses

What is FreshBooks?

FreshBooks came at accounting from a different direction to most. It started as invoicing software for freelancers who hated chasing payment, and it grew into a full accounting product from there. That heritage still defines it: if your business bills clients for time and projects, FreshBooks is built around exactly that, and it shows in how naturally the invoicing and payment side works.

What it does well

Invoicing is the best in class here. Professional invoices, automated payment reminders, online payment links and the ability to see when a client has viewed an invoice all come together in a way that genuinely gets you paid faster. For a freelancer or agency, that is the whole ball game, and FreshBooks nails it.

Time tracking and project profitability are properly built in, so a service business can track billable hours against a project and pull them straight onto an invoice. Expenses, mileage and a clean mobile app round out a product that a non accountant finds approachable from day one.

Pricing is transparent, with Lite at sixteen pounds a month, Plus at thirty and Premium at forty two, all excluding VAT, and a near permanent introductory discount.

Where it falls short

The lower tiers cap the number of billable clients, so a growing agency can hit that ceiling and be pushed up a tier sooner than the headline price suggests. Read the client limits before you choose.

It is lighter on traditional double entry bookkeeping and inventory than Xero or QuickBooks, so a product business or anyone needing deep financial reporting may find it thin. The American roots also show in some defaults, though the UK edition handles VAT.

The UK detail that matters

FreshBooks supports Making Tax Digital for VAT in its UK edition, so a VAT registered business can file directly. As a service focused tool the UK considerations are VAT handling and how it fits your invoicing rather than deep compliance features, and prices exclude VAT.

Who should buy it

Freelancers, consultants and agencies that bill by time and project and want invoicing that gets them paid, with accounting attached. Product businesses, or anyone needing deep bookkeeping and inventory, will be better served by Xero, QuickBooks or Sage.

Compare with a popular alternative

FreshBooks logo

FreshBooks

4.1

£16/mo

  • Free Trialyes
  • Free Versionno
VS
Sage 50 Accounts logo

Sage 50 Accounts

4.2

£115/mo

  • Free Trialyes
  • Free Versionno
FreshBooks Ease of use: 4.0 out of 5
Ease of use
Sage 50 Accounts Ease of use: 4.1 out of 5
FreshBooks Value for money: 4.0 out of 5
Value for money
Sage 50 Accounts Value for money: 4.0 out of 5
FreshBooks Customer service: 4.0 out of 5
Customer service
Sage 50 Accounts Customer service: 4.1 out of 5
FreshBooks Functionality: 4.0 out of 5
Functionality
Sage 50 Accounts Functionality: 4.0 out of 5

Overall rating

4.1

Based on 261 reviews

Positive 78%Neutral 14%Negative 8%

Starting from

£16/mo

Excludes VAT unless stated · checked 6 Aug 2026

  • Free trialincluded
  • Free versionnot included
Vendor
FreshBooks
Founded
2003
Languages
English
  • HMRC-recognised (MTD for VAT)
ALTERNATIVES

FreshBooks Alternatives

Products UK buyers shortlist alongside FreshBooks.

View all alternatives →
Sage 50 Accounts logo

Sage 50 Accounts

4.2

Starting price

£115/mo

  • Free Trialyes
  • Free Versionno
82%

of reviewers rated it 4 stars or above

QuickBooks Sole Trader logo

QuickBooks Sole Trader

4.1

Starting price

£9/mo

  • Free Trialyes
  • Free Versionno
81%

of reviewers rated it 4 stars or above

QuickBooks Online logo

QuickBooks Online

4.1

Starting price

£14.33/mo

  • Free Trialyes
  • Free Versionno
79%

of reviewers rated it 4 stars or above

Xero logo

Xero

4.1

Starting price

£16/mo

  • Free Trialyes
  • Free Versionno
76%

of reviewers rated it 4 stars or above

FAQ

Your questions, answered

The things UK buyers ask most about FreshBooks, from pricing to compliance. Still stuck? The editorial team is one message away.

Contact us

USERS

Who uses FreshBooks?

Typical company sizes, industries and job titles based on verified Assaylist reviews.

FreshBooks logo

Ease of use

4.0

Based on 261 reviews

Company size

Based on 50 reviews

  • Small business72%
  • Midsize business16%
  • Enterprise12%

Top job functions

Based on 50 reviews

26%
  • Bookkeeper26%
  • Founder26%
  • Sole trader23%
  • Director13%
  • Office manager13%

Top industries

Based on 50 reviews

Top Sector
  • Logistics and transport28%
  • Food and beverage20%
  • Fitness and leisure20%
  • Charity and non-profit16%
  • Recruitment16%
PROS & CONS

Pros & Cons in Reviews

What verified reviewers consistently praise, and where they say it falls short.

FreshBooks logo

Overall sentiment

4.1

Based on 261 reviews

What reviewers praise

Automated payment reminders mean I stopped chasing clients myself.

78% positive across 261 reviews

Laura Ferreira

Bookkeeper, 1-10 employees

Automated payment reminders mean I stopped chasing clients myself.
Where it falls short

The American roots show in a few of the defaults.

8% critical across 261 reviews

Peter Quinn

Finance business partner, 501-1000 employees

The American roots show in a few of the defaults.
FEATURES

FreshBooks Features

What the product does, as listed by the vendor and checked against the current release.

FreshBooks logo

Features

4.0

Based on 261 reviews

  • Professional invoicing
  • Automated payment reminders
  • Online payments
  • Time tracking
  • Project profitability
  • Expense and mileage tracking
  • Making Tax Digital for VAT
  • Recurring invoices
  • Client portal
  • Mobile app
PRICING PLANS

FreshBooks Pricing

Free Trial Available

FreshBooks logo

Value for money

4.0

Based on 261 reviews

Lite

£16/mo

  • Unlimited invoices
  • Up to 5 billable clients
  • Expense tracking
  • MTD for VAT
Most popular

Plus

£30/mo

  • Up to 50 billable clients
  • Recurring invoices
  • Project profitability
  • Double entry accounting

Premium

£42/mo

  • Unlimited billable clients
  • Advanced reporting
  • Everything in Plus
  • Free trial available
  • Prices exclude VAT
  • Checked 6 Aug 2026

We may earn a commission if you buy through links on this page. It never affects our ratings or what we recommend. How this works.

INTEGRATIONS

What FreshBooks connects to

The tools this product plugs into, as published by the vendor.

  • Stripe
  • PayPal
  • Gmail
  • Microsoft 365
  • Zapier
SUPPORT

Support and availability

How you can reach the vendor, and where the product is sold.

Support channels

  • Emailsupported
  • Phonesupported
  • Live Chatnot supported
  • Knowledge Basesupported
  • Forumnot supported

Typical users

  • Small businesssupported
  • Midsize businesssupported
  • Enterprisesupported

Availability

Sold in

  • United Kingdom
  • United States
  • Canada

Languages

English

FreshBooks logo

Customer service

4.0

Based on 261 reviews

Overall rating

Write a review
4.1

Based on 261 reviews

Filter by rating

  • 5 stars109
  • 4 stars95
  • 3 stars36
  • 2 stars18
  • 1 star3

Average ratings

  • Ease of use4.0
  • Value for money4.0
  • Customer service4.0
  • Functionality4.0

Sorted by most recent

Ruth Vaughan

Founder · 11-50 employees · Fitness and leisure

United Kingdom
4.0

2 Aug 2026

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the American roots show in a few of the defaults.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
4.0
Used for 2+ years12 found this helpful

Katie Wexford

Director · 11-50 employees · Veterinary

United Kingdom
4.0

1 Aug 2026

Great for a service business

The invoicing gets us paid noticeably faster than our old system, and it is genuinely easy for someone who is not an accountant. No real inventory, so it does not suit a product business, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use
3.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 2+ years12 found this helpful

Stephen Fairbanks

Sole trader · 1-10 employees · Professional services

United Kingdom
1.0

30 Jul 2026

Ideal for billing by time

No real inventory, so it does not suit a product business. The American roots show in a few of the defaults. Looking at alternatives.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use
1.0
Value for money
2.0
Customer service
1.0
Functionality
1.0
Used for 6-12 months24 found this helpful